Forty percent of our annual revenue is custom-home new-construction work. We have fourteen active builder relationships in Fairfield County and Westchester County, with an eighty-four-percent repeat rate. The longest of those relationships goes back to 1996; the shortest started in 2024. The page below is written for the project manager who is reviewing the firm before bringing us into the sub list.
Our point of view on a builder relationship is straightforward. The PM should not be calling us to ask whether the rough-in is on schedule; the rough-in is on schedule, and the daily field reports prove it. The PM should not be re-checking our work in the field; the master plumber inspected it. The PM should not be re-formatting our change orders; the change order arrived in the format the PM's Procore project expected. Our job is to be the trade you don't have to think about — except to think well of.
How we integrate with your project management
We have run Procore connectors since 2019. For the builders who use Procore — which by 2026 is most of our regular roster — change orders, RFI responses, and field-report uploads mirror automatically. The setup takes us four hours per project once your team has invited our account to the project workspace. We will work in Buildertrend, CoConstruct, or a Microsoft Project / SharePoint setup as well; Procore is the default because most of our builders are already there.
Our project managers — currently three senior PMs covering active projects — own the relationship with your PM. The same PM stays with the project from bid through final inspection. They will not rotate off a job for cycle-time reasons; we staff to keep continuity.
Master Plumber on every rough-in over 8,000 sqft
Daniel personally walks every residential rough-in over eight thousand square feet, by contract, regardless of project scheduling pressure. He signs off on the rough-in inspection in the field. He will reschedule his other commitments before he will delegate this — it is the central commitment Howard Ashcroft built the firm on, and it has been operationally non-negotiable for sixty-four years.
For projects under eight thousand square feet the rough-in is inspected by one of our senior master plumbers — Marcus DiTeresa, Patrick Walsh, or Caroline Vance. Each has fifteen-plus years of master plumber experience and has walked over a hundred residential rough-ins with the firm. The standard is consistent across the size threshold; the inspecting plumber is different.
Greenwich Building Department pre-clearance
The Greenwich Building Department runs a pre-clearance program for high-volume contractors. Participation requires a documented track record (we have been on the program since 2008), continuing-education compliance, and a quarterly audit of the firm's permitting history. For our regular builders this compresses inspection turn-around from the standard fourteen-to-twenty-business-day window to four-to-seven business days, and lets us walk drawings before stamp for any project that wants a pre-clearance review.
Pre-clearance does not change the inspection standard; the standard is what it is. It changes the speed at which the standard is applied. For a custom-home project on a fixed close date that translates directly into preserved schedule.
Active builder relationships
Fourteen relationships in active status as of January 2026. The list below is not a sales pitch; it is a record. References available with the builder's permission after a preliminary scope conversation.
- Watertown Homes
- Riverside CT · 11 years active · 28 projects since 2014
- Halpern Building Group
- Greenwich CT · 16 years active · 41 projects since 2009
- Stone Ridge Custom
- Greenwich CT · 7 years active · 19 projects since 2018
- Long Ridge Building
- New Canaan CT · 9 years active · 24 projects since 2016
- Connecticut Coastal Builders
- Westport CT · 12 years active · 33 projects since 2013
- Greenwich Estate Construction
- Greenwich CT · 18 years active · 47 projects since 2007
Eight additional active builder relationships, by mutual agreement not listed on this page. Introduction available after a preliminary scope conversation.
What we won't do on a rough-in
We will not run plastic supply lines on a rough-in unless the homeowner specifically requests it. The brass insert fittings on PEX-B in soft Aquarion-supplied water have shown field-failure rates we are not willing to underwrite, regardless of project scheduling pressure or material-cost economics. We will run Uponor PEX-A (cold-expansion) on a rough-in when copper is not appropriate to the project; we will run Type-L copper where copper is appropriate. We will not run PEX-B and we will not run CPVC, period.
We will not send an apprentice to a rough-in over eight thousand square feet regardless of project scheduling pressure. We will reschedule the rough-in inspection if the inspecting master plumber has a conflict before we will substitute the inspection role. We have lost three project bids over this since 2019 — by our count — and we will, with regret, lose more before we change the rule.
Frequently asked questions
How quickly can you mobilize for a rough-in?
For a project of any size we ask for forty-five days notice in our regular-builder lane. For new-builder engagements we ask for sixty days for the first project; we drop to forty-five for subsequent projects once the relationship is in place.
Do you carry the insurance our project requires?
$5M general liability, $10M umbrella, full workers' comp. We can pull additional-insured certificates with twenty-four hours notice. We have never failed a builder's insurance review.
Will you work directly through our Procore?
Yes. We have run Procore connectors since 2019. Change orders, RFI responses, and field-report uploads mirror automatically. We can also work in Buildertrend, CoConstruct, or Microsoft Project — Procore is just our default.
What's your bid turn-around?
Five business days for a standard rough-in scope from a complete plumbing-plan handoff. Three days for a renovation scope. We do not bid blind from incomplete drawings.
Can we get references?
Yes. We have fourteen active builder relationships, all of whom we will introduce after a preliminary scope review. We do not publish their phone numbers on a website; the introduction is made directly.